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Phone Systems & Technology For Small Business
By Cy Yablonsky, Mon Jan 2nd
There are two main ways, utilizing technology, that a smallbusiness can project a big-business image. A dynamic andprofessional website, and a dynamic cutting-edge phone system.These two can compliment each other and are often used inconjunction as marketing, customer service and revenuegeneration tools. As a marketing tool it's obvious what a website can accomplish.It states for all to see what the business does and otherpromotional items. A phone system can be the second part of thatmarketing campaign. A customer who calls the business, as afollow up from the website, is already under a good impression.This positive feeling can be built upon with an advanced PBX(phone system). A multi-level menu system, with aprofessional-sounding voice, can greet the potential customer.The menu can be divided by departments. For a small businessthis can be valuable by giving the impression that there reallyare departments! The Sales, Technical Support and CustomerService departments can all be going to the same person. When aperson is waiting on hold, or is being routed through thesystem, they can hear music or a recording about the businessand what they do. As a customer service tool a website can inform a customer onthe different policies of the company. It can have technicalsupport questions and answers. Contact can be initiated throughthe website via email, contact forms, instant messaging orweb-VoIP (Voice over IP) calling. An advanced phone system canbe setup to route calls based on priority or caller-id to theappropriate individuals. For example, if a small company ofeight people lands a large account they will try extra hard toplease
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Review: Dis fone iz amazin, it has all da fings u wud wont from a fone I got mine 2 weeks ago from Carphone Warehouse, for 120,its a bargin Da camera's amazin and da games r really addictive Monopoly lasted me 3 weeks. Da only bad side is dat the battery life only lasts 4 a day or soif u dont use it, also some of the ringtones are good quality, but its really embarresin wen dey go off in public cuz dey are crap, but u can always download better ringtones so i say 4 and a half out o ten
Review By: Shane Date/Time: 24/11/2004 04:20
Review: I think this fone iz ace cuz if u charge da battry b4 u use it it lasts ages it sends great stuff ezily and has an amazin camra
Review By: jamesx Date/Time: 08/11/2004 13:57
Review: Hi I have just purchased a motorola V500 and would like to know how to download photos onto a PC does anyone know how to do this please
Review By: Ann Date/Time: 08/10/2004 10:54
Review: i think this mobile it crap im sorry to say it but it is rubish the battery lasted 1 hour it stored 20 photos and sounds crap this mobile it shit
Review By: bob Date/Time: 28/09/2004 16:03
Review: just bought this phone yesterday, n im very pleased with it. i would have thought it would have had more games built in, only 2 but never mind, it has monopoly the excellent quality on the camera also makes up for it, and the ringtones are ace a few funky pics too, but ive made more using the camera, best value 4 money phone ive had so far only 120 i give it 4/5
Review By: Coral Tassi Date/Time: 25/09/2004 07:42
Review: Had this phone for 2 months, use it for work, battery life is poor, drops calls may be network , tunes and pics are good, basic phone use has niggles, menu settings basic, when charging with car charger no in or out calls available. thumbs down so far but monopoly is addictive.
Review By: rufus Date/Time: 22/09/2004 16:53
Review: im lukin to gt this fone in a cuple of dayz, cn anyone tell me wt the ames are and how many pics u can store, also wt is the differce between the V500 and the V525
Review By: G Date/Time: 03/08/2004 07:30
Review: I've just ordered this phone off amazon for only 120. Considering all the stuff it does it's such a good price. I mean every review has said da games are brill and that the camera is good. But most reviews have also said that the battery life is very poor. guess i'l find out soon
Review By: Ross Date/Time: 03/08/2004 03:01
Review: Does da job
Review By: Aidan Date/Time: 06/05/2004 06:03
Review: its cool
Review By: karol Date/Time: 10/03/2004 05:16
this client. The phone system can be setup so that whenthe large client's caller-id, or a group of caller-ids if thecompany has multiple numbers, comes up it will be routed to theowner/manager. After business hours it can be routed to aspecial number. Losing a client has never been harder.
As a revenue generation tool a website can have a store. It cando lead generation by offering information or demos of yourproduct which would require the customer to fill out a form. Asales associate would be able to follow up on these leads toconvert them to sales. A phone system can be setup to makeappointments for a service business. It can also be used to callpast customers as a reminder for further service. The system canroute calls to a salesman on the road to close a sale. No oneeven needs to be in the office, as the system will route thecalls appropriately. This is a small sample of how a website and an advanced phonesystem can make Sam's Discount Drug Store look like Walgreens. Cy Yablonsky is a realtor associate at Othello Realty, www.OthelloRealty.com.Cy has an extensive background in technology and communicationsand applies that to the real estate market. Feel free to reprintthis article as long as all links stay live and no changes aremade. About the author:Cy Yablonsky is a realtor associate at Othello Realty, www.OthelloRealty.com.Cy has an extensive background in technology and communicationsand applies that to the real estate market. Feel free to reprintthis article as long as all links stay live and no changes aremade. |
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General Coach
By O.P. SOMANI, Sat Dec 10th
GENERAL COACH A short story by O.P.SomaniDamodar was standing at the platform number two of Gwalior Citystation. He was patiently or partly impatiently waiting forDelhi bound train known as Read more...
Used Phones For The Small Business
By Kingston Y. amadan, Mon Jan 2nd
I recently updated the phone system for my business. We're asmall company with just a handful of employees in an officeabout the size of a two car garage. We do a lot of business overthe phone and Read more...
How To Make A Horrible Ecommerce Site
By Jason Chance, Mon Jan 2nd
As a frequent visitor to forums where people ask for critiquesof their new ecommerce sites, I have seen the best and the worstof small business web development.The first 1000 posts or so, I Read more...
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