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Look at more Motorola reviews
Submit your reviews for your Alcatel, Sony Ericsson, Motorola, NEC, Nokia, Panasonic, Philips, Sagem, Samsung, Sharp, Siemens mobiles.Review: Can anybody tell me how can I upload and use Java application through data cable.
Review By: Rajib Date/Time: 13/12/2004 14:00Review: if any1 can send me da link to download the software for this phone id be most grateful thank you
Review By: Geezer Date/Time: 22/11/2004 15:43Review: hello,how r u all.i am a civil engineer today i go in markeet and see a cell phone named motorola A835,now i want to asked by u,that may i buy it or not plz help me .....
Review By: zeeshan waris gondal Date/Time: 13/11/2004 04:21Review: HI, please give me a CD software for Motorola A835
Review By: SIma Bogdan Date/Time: 10/11/2004 12:23Review: HI guys I really love this phone. does evrythng u want and is uncommon. Would any1 pls tell me how to get free games off the net and load them in this fone. I tried downloading some thru the infrared. aftr downloading the .jad file it doesnt like downloading the .jar file. Pls help me out on this. emailrajibctghotmail.com
Review By: shafiq Date/Time: 10/11/2004 08:56




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Look at more Motorola reviews
Submit your reviews for your Alcatel, Sony Ericsson, Motorola, NEC, Nokia, Panasonic, Philips, Sagem, Samsung, Sharp, Siemens mobiles.Review: I have a problem with the screen.There is this red patch on it after it fell.What do i doIt's a nice phone though.
Review By: freeman Date/Time: 13/11/2004 13:49Review: Yeah This is a Good Set. But I could find its Software CD to use all its Feature.
Review By: Ahmad Date/Time: 07/09/2004 00:31Review: Yeah This is a Good Set. But I could find its Software CD to use all its Feature.
Review By: Ahmad Date/Time: 07/09/2004 00:31Review: EVRYTHING abt thE c450 drives me ballistic, but I got it cos it was pretty cheap and my Motorola V50 had just snapped in two. I prefer flip fones and will prob get the new slim Motorola once itz on the market next month.
Review By: Lola Date/Time: 02/09/2004 05:51Review: i had the cell phone for months, it's a gift from my farsher.. you know, like a farsher like a marsher..
Review By: D.Duck Date/Time: 29/08/2004 12:56

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One Minute Feedback
By Carole Sue Jones, Sat Dec 10th

Like team leaders in any industry, Call Center managers mustaccomplish countless tasks in a given day. From presiding overcall allocations and reading and responding to e-mails, toresponding to supervisors' requests, reviewing resumes andsetting up interviews and meetings, it's a wonder that they areable to walk the Call Center floor to oversee regularoperations. This makes delivering one-minute feedback crucial toa manager's skill set.

Research shows that delivering effective feedback increases anemployee's productivity, confidence in doing the job and futurepotential contributions to the success of the company. Mostemployees feel that they don't get enough feedback from theirmanagers, and managers often feel that they don't have enoughtime to deliver effective feedback. Therefore, the One-MinuteFeedback model can become one of the most valuable tools amanager uses. It allows you to give safe feedback in a timelymanner, whether you are commending someone's performance oroffering suggestions for improvement, relating to an action youjust observed. One-Minute Feedback consists of two variations -Praise and Critique - both of which you can deliver in aminute's time.

One Minute Praise


One-Minute Praise allows the employee to feel noticed andappreciated. It reinforces that they are not just working for apay check but that they can also be recognized for a job welldone which, in turn, can boost the esteem more than you think.There is nothing more rewarding for your employee than to hearyour praise and know that you notice their good performance.Here are some guidelines to offering One-Minute Praise.

 Use the name of the person you are addressing. Thiscatches their attention and allows them to focus on the feedback.

 Tell how you feel. Use emotionally rich words

 Be specific. What task or action did they perform?

 Say, Thank you. This proves your gratitude and that youvalue their work.

Example:

Julie, I'm impressed with the way you organized your report forthe meeting. Thank you.

One Minute Critique

The One-Minute Critique provides a safe way to deliver instantfeedback, but is challenging because word choice is crucial. Youdo not want your criticism and quick delivery to damage youremployee's esteem, or your relationship with them. This modelwill require more thought and practice in order for its effectsto be positive. You need to choose words that aren't emotionallycharged, and may want to write out your statements prior tomaking them

 Again, use the name of the person you are addressing.Immediate - Remember feedback is like oatmeal; it's not any goodcold.

 Be Specific. What task or activity did you observe?

 Tell how you feel. Avoid words with strong emotionalconnotations; strong words can damage your relationship with theemployee

 Pause here for a brief second to allow the personyou're addressing to process what you've said.

 Reaffirm. Show

Dennis
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confidence in the person's ability toperform the task or activity without telling them how to do itcorrectly.

Example:

Bob, I'm concerned that you didn't include the brandingscripting in your last call. Since this is an integral part ofour Sales Script, I'm confident I can count on you to include itin the future.

One Minute Feedback allows a Call Center manager to buildrelationships with their employees by demonstrating care,concern and confidence in their employees' abilities to performtheir assigned tasks. Effective feedback increases productivity,personal responsibility and greater future potential. Nowwouldn't that be worth just a minute of your day?

**************************************************************

BONUS - One Minute Feedback - Words to Use

Emotionally Rich Verbs

The following is a list of emotionally rich words. Use thesewords to describe your feelings when providing One Minute Praise.

John, I was _______________ by your presentation during themeeting. Thank you!

 Impressed

 Inspired

 Pleased

 Proud

 Excited

 Appreciate

 Wowed

 Thrilled

 Admire

 Applaud

 Enjoyed

 Praise

 Commend

 in awe of

 Valued

 Overwhelmed

Emotionally Rich Adjectives

The following is a list of emotionally rich words to describethe individual's actions. Use these words to when providing OneMinute Praise.

David, your tone of voice and closing were _______________ onthat phone call. Keep up the great customer service!

 Terrific

 Outstanding

 Creative

 Awesome

 Great

 Super

 Perfect

 Fantastic

 Excellent

 Phenomenal

 Outstanding

 Spectacular

 Exceptional

 Extraordinary

Non-emotionally Charged Verbs

The following list contains non-emotionally charged words todescribe your feelings when providing One Minute Critique.

Bob, I'm _________________ that you didn't include the brandingscripting in your last call. Since this is an integral part ofour Sales Script, I'm confident I can count on you to include itin the future.

 Concerned  Anxious

 Unsettled

 Uneasy

 Affected

 Troubled

 Interested

 Uncertain

 Watchful

 Apprehensive

 Guarded

About the author:Carole Sue Jones is a contributing writer for InteractiveQuality Solutions. She is a training and instructional designprofessional with a strong focus on management development. Ifyou are interested in reading more of Carole's articles pleasevisit http://www.callcentercafe.com andhttp://www.righttolead.com.

We strive to provide only quality articles, so if there is a specific topic related to cellular that you would like us to cover, please contact us at any time.

And again, thank you to those contributing daily to our cell phone ringtones website.

Cellular Service - All About The Network?
By Full Service Broadband Provider, Sat Dec 10th
Is cellular service in the US really all about the network? Insome cases, the answer is yes, it does. Any reliable on-linequote for service should come with detailed information on thevendors' Read more...

Voip: A Wise Investment For Small Business
By Michael Brito
Small businesses are always looking for ways to increase their competitiveness by cutting costs, improving their value proposition and requiring their staff to work more efficiently. Today, Read more...

 
 

The Uk Finally Embracing Voip
By Michael Brito
VoIP in the UK has started to take off just as it has all over the world. It is an amazing break through technology and is changing the face of telephone communications. According to a study Read more...
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